PASS

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Terms of Service

LAST UPDATED 17 AUGUST 2026

1. Who we are

Pass is a professional network and work-record product for hospitality workers and the venues that hire them, operated by Oventro Technologies Ltd. These terms are a binding agreement between you and Pass, wherever you use it.

2. Pass is not an employer or agency

Pass does not employ you, does not supply labour, and is not a staffing agency. In the UK, Pass does not act as an employment agency or employment business under the Employment Agencies Act 1973 or the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Every shift, trial or job is a direct arrangement between you and the venue.

All pay is handled by the venue directly. Pass never charges a work-seeker fee, never takes a cut of your wage, and never processes your pay.

3. Your account

You must be at least 18 to hold an account. Keep your credentials secure and give accurate information. Roles you list may be confirmed by the venue named on them; misrepresenting a role is grounds for removal.

Your handle is a licence to use a unique identifier on Pass; it does not transfer ownership of any trade mark or name to you. Handles that impersonate a person or business, that you are not entitled to use, or that match a brand, venue or well-known name you are not authorised to represent, may be withheld, reclaimed, reassigned or removed by Pass at our discretion — including after a handle's public page is live. We may also reclaim or change a handle that is dormant or abusive.

4. Your content

You keep ownership of the clips, photos and text you post. You grant Pass a worldwide, non-exclusive licence to host, reproduce and display that content to operate and promote the service. You are responsible for having the rights and permissions to post anything you upload, including consent from anyone visible in it.

5. Acceptable use

No harassment or discrimination, no impersonation, no scraping, no unsafe kitchen practice presented as instruction, and no use of Pass to arrange unpaid work or off-book cash arrangements that break wage-and-hour, working-time, minimum-wage or right-to-work rules (in the UK, that includes National Minimum Wage law; UK discrimination law is the Equality Act 2010).

6. Liability and your statutory rights

Pass is provided "as is". To the maximum extent permitted by law we disclaim implied warranties, and our aggregate liability is limited to the greater of the amounts you paid us in the prior 12 months or US$100 / £100. Nothing in these terms limits liability that cannot be limited by law, and if you use Pass as a consumer in the UK, nothing here affects your statutory rights under the Consumer Rights Act 2015. We are liable for foreseeable loss caused by our breach; we are not liable for business losses.

7. Disputes and governing law

These terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws rules, and the state and federal courts located in California have jurisdiction.

If you live outside the United States: nothing in this section takes away the protection of the mandatory consumer law of the country where you live, and where those laws allow it you may bring proceedings in your local courts. UK consumers keep their statutory rights under the Consumer Rights Act 2015 (see section 6).

Arbitration: disputes are resolved by binding individual arbitration and class actions are waived. You may opt out of arbitration within 30 days of first accepting these terms by writing to hi@getonpass.com.

8. Complaints and changes

Write to hi@getonpass.com — we respond within 14 days. We may update these terms; material changes are notified in-app, and continued use after the effective date is acceptance.

Questions, privacy requests or takedowns: hi@getonpass.com

Cover Shift & Marketplace Terms

LAST UPDATED 17 AUGUST 2026

1. What a cover on Pass is

A cover is a short engagement between a venue and a hospitality worker. Pass introduces the two sides and records what was agreed. Pass is not the employer, a staffing agency, an employment agency or employment business, and is not a party to the engagement.

2. Pass never handles money

The venue pays the worker directly under the venue's own payroll or contractor process. Pass does not collect, hold, escrow or disburse wages, tips or fees for shifts, and takes no percentage of any worker's pay. Pass earns revenue only from subscription fees paid by venues.

3. What the venue commits to

Pay the listed rate for all hours worked — and in the UK never less than the National Minimum or National Living Wage — on the venue's normal pay cycle and no later than required by law. Provide a lawful, safe workplace, required breaks, and any equipment or PPE the role needs, meeting (in the UK) the Working Time Regulations 1998, the Health and Safety at Work etc. Act 1974 and food hygiene law. Classify and onboard the worker correctly, and complete any right-to-work or eligibility checks the law requires — in the UK, under the Immigration, Asylum and Nationality Act 2006 — before the shift starts. Confirm or dispute the shift record honestly after the shift ends.

4. What the worker commits to

Turn up on time, fit to work, with the certifications and legal right to work claimed on their profile. Follow the venue's reasonable instructions, food safety rules and confidentiality expectations. Give as much notice as possible if they can no longer make the shift.

5. Cancellation

Either side may cancel before the shift starts by notifying the other through Pass. Repeated late cancellation or no-shows are recorded on the account and may end access. Pass does not levy cancellation fees and does not act as a debt collector between the parties.

6. Verified shift records

A shift becomes verified only when a member of the venue confirms it. Workers cannot confirm their own shifts. Confirmed records are shown publicly on the worker's profile; unconfirmed and disputed records stay private. Confirmations are statements by the venue, not by Pass — Pass does not independently audit them and provides no warranty about any worker or venue. In the UK you can ask us to correct personal data in a record under UK GDPR, and either side may add a written response to a disputed record.

7. No employment relationship with Pass

Nothing here creates an employment, agency, partnership or joint-employer relationship between Pass and any worker or venue. Each side is responsible for its own taxes (including, in the UK, National Insurance), insurance and legal obligations.

8. Disputes between the parties

Pay, conduct and performance disputes are between the venue and the worker. Pass may remove content, restrict accounts, or annotate a record, but does not arbitrate or guarantee outcomes. Report a serious issue to hi@getonpass.com.

Questions, privacy requests or takedowns: hi@getonpass.com

Privacy Notice

LAST UPDATED 17 AUGUST 2026

Controller

Pass (Oventro Technologies Ltd) is the data controller for the personal data described here. Contact hi@getonpass.com for any data protection question or to reach our data protection contact.

What we collect

Account details (name, handle, email, phone), professional information (roles, venues, skills, availability, pay expectations), content you upload (clips, images), messages sent through Pass, and device and usage data such as IP address, app version and interactions.

Why we use it

To run your Pass profile and work record, to confirm roles with the venues you name, to surface you to venues hiring for matching roles, to keep the platform safe, and to improve the product.

Who sees it

Venues you apply to or allow to view your profile, and service providers who host, store and process data on our behalf under contract. We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

Your rights — UK

Our lawful bases under UK GDPR Art. 6 are: contract (your account, work record and matching), legitimate interests (safety, fraud prevention, product improvement, showing your profile to hiring venues), consent (optional marketing and non-essential cookies, withdrawable at any time) and legal obligation. You have the rights of access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent. Requests are free and answered within one month. You may complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

Your rights — US

If you live in California, Colorado, Connecticut, Virginia, Texas, Oregon or another state with a comprehensive privacy law, you can request access to, correction of, a copy of, or deletion of your personal information, and appeal a refusal. California residents also have rights under the CCPA/CPRA, including the right not to be retaliated against for exercising them. Submit a request in-app under Settings, or email hi@getonpass.com — we verify requests using your account credentials and respond within 45 days.

Automated decision-making

Pass uses software, including AI models, to rank and shortlist candidates for a venue that is hiring, and to suggest which chefs to notify about a shift. This is decision support, not decision making: no offer, rejection, hire, or removal from Pass is ever made automatically. A named person at the venue makes the hiring decision, and Pass records who they were and when they decided. Ranking uses the work record confirmed by your employers, the roles and locations you chose to list, your stated availability, and how well your experience matches what the venue asked for. It does not use race, religion, sex, age beyond the legal minimum to work, disability, or any special-category data, and it does not use facial or biometric analysis of your clips. You can ask us what factors applied to you, ask a human to review any ranking, correct the underlying record, or hide yourself from search entirely in Settings. Ask by emailing hi@getonpass.com or in-app under Settings.

International transfers

Some providers are outside the UK. Those transfers rely on UK adequacy regulations or the International Data Transfer Addendum to the EU Standard Contractual Clauses, with a transfer risk assessment on file.

Retention and security

We keep your data while your account is active and for up to 24 months after closure to meet legal and dispute-resolution obligations, then delete or anonymise it unless we must keep it longer by law. Data is encrypted in transit and at rest, with access limited to staff who need it.

Children

Pass is not for anyone under 18 and we do not knowingly collect their data.

Questions, privacy requests or takedowns: hi@getonpass.com

Cookie Notice

LAST UPDATED 17 AUGUST 2026

What we use

Strictly necessary cookies and local storage to keep you signed in and secure — session, authentication, security and load balancing — plus first-party analytics to understand which parts of Pass work and to report crashes.

Consent (UK PECR)

Under the UK Privacy and Electronic Communications Regulations we set only strictly necessary cookies without consent. Analytics and any non-essential storage are set only after you opt in, and consent can be withdrawn at any time in Settings.

Advertising

We do not use third-party advertising cookies and we do not share cookie data for cross-context behavioural advertising. Global Privacy Control signals are honoured.

Your choices

Change your choice in Settings or clear cookies in your browser. Blocking strictly necessary cookies will stop sign-in from working.

Questions, privacy requests or takedowns: hi@getonpass.com

Community Guidelines

LAST UPDATED 17 AUGUST 2026

Show real work

Clips must be your own hands and your own work. Reposting someone else's footage, staged work you did not do, or AI-generated craft is removed and repeat cases end the account.

Respect the people in shot

Get consent before filming colleagues or guests — in the UK, in line with data protection law. No filming in areas where guests expect privacy. Never film someone to mock, out or shame them. Anyone can ask to be removed from a clip and we will action it.

Zero tolerance

Harassment, racism, sexism, homophobia, threats, sexual content, hate speech, or targeting anyone over immigration status, disability, religion or any characteristic protected by law (in the UK, the Equality Act 2010) ends the account immediately.

Safety and hygiene

Do not present unsafe knife work, raw-product handling or fire technique as instruction. Content that would fail a health inspection or breach food safety / HACCP expectations is removed.

Honest hiring

Venues must state real pay — in the UK at or above the National Minimum Wage — real hours and the real role. No unpaid trials presented as paid, no bait listings, no off-book cash arrangements arranged through Pass.

Reporting and appeals

Report from any clip, profile or message. We review reports within 24 hours and tell you the outcome. Appeal any decision at hi@getonpass.com.

Questions, privacy requests or takedowns: hi@getonpass.com

Copyright & Takedowns

LAST UPDATED 17 AUGUST 2026

Your work stays yours

You own everything you post — in the UK you retain copyright under the Copyright, Designs and Patents Act 1988. Pass holds only a licence to display your content while your account is live.

Filing a takedown

If your work has been posted without permission, email hi@getonpass.com with the URL of the content, identification of your original work, your contact details and proof of ownership. For a US DMCA notice, also include a statement of good-faith belief, a statement that the information is accurate under penalty of perjury, and your signature. We remove confirmed infringing content promptly.

Counter-notice and disputes

If your content was removed in error, reply to our notice (or send a US counter-notice to the same address). We review within 14 days and restore content if the claim does not stand — for US counter-notices, within 10–14 business days unless the complainant files suit.

Repeat infringers

Accounts with repeated valid infringement claims are terminated.

Questions, privacy requests or takedowns: hi@getonpass.com

Accessibility Statement

LAST UPDATED 17 AUGUST 2026

Our commitment

Pass is built to meet WCAG 2.2 level AA and, in the UK, the spirit of the Equality Act 2010 duty to make reasonable adjustments. Kitchens are loud, hot and fast, so the product is designed for large touch targets, high contrast and one-handed use.

What we support

Screen readers on iOS and Android, dynamic type, reduced-motion preferences, keyboard navigation on the web, and captions on skill clips.

Known gaps

Automatic captions are not yet available in every language, and some battle animations are motion-heavy even with reduced motion enabled. Both are on the roadmap.

Tell us what breaks

Email hi@getonpass.com with the screen and the device you use. We answer accessibility reports within 5 business days.

Questions, privacy requests or takedowns: hi@getonpass.com

Contact & Company

LAST UPDATED 17 AUGUST 2026

Talk to a human

One inbox, answered by a person: hi@getonpass.com. Support, hiring, press, legal, data protection and safety.

Response times

Support within 1 working day. Safety reports within 24 hours. Data subject requests within one month (UK) or 45 days (US).

What Pass is

Pass is a work-record and skill-video network for hospitality, operated by Oventro Technologies Ltd. Pass is not an employer, employment agency or employment business, and never charges a work-seeker fee.

Questions, privacy requests or takedowns: hi@getonpass.com